Refund Policy

Website name: Lola the label
Business name: K&D Corporations
Company Address: Spilstraat 76, Alkmaar, Noord-Holland, 1825JH, the Netherlands
Chamber of Commerce: 94734569
VAT Number: NL866875645B01

Scope & Purpose

This return and refund policy applies to all purchases made through our website lolathelabel.co.uk.

Contact Information

For any questions regarding returns and refunds, please contact our customer service team:

  • Email: info@lolathelabel.co.uk
  • Phone: +44 20 3807 5139
  • Address: Spilstraat 76, Alkmaar, Noord-Holland, 1825JH, The Netherlands

Return Window

Customers in the UK have the right to return or exchange a product within 30 days from the delivery date.

Return Instructions

  1. Initiate a Return: Contact our customer service team at info@lolathelabel.co.uk with your order number and reason for return.
  2. Return Approval: Once your request is reviewed, we will send you detailed return instructions and, if applicable, a prepaid shipping label.

Packaging & Shipping

  1. Securely package the item in its original packaging, ensuring all labels and tags remain attached.
  2. Include the return form and any necessary supporting documents.
  3. Download and print the return label (if provided).

Return Costs

  • For defective or incorrect products: We will cover the return shipping costs.
  • For change of mind returns: The return shipping cost is the customer’s responsibility.

Return & Refund Conditions

  • Change of mind: Items must be unused, undamaged, and in their original packaging.
  • Defective products: Contact us immediately with photos of the issue. We will arrange a free return and offer a replacement or refund.
  • Damaged items: If an item arrives damaged, send us photos upon receipt. We will assess the situation and provide a resolution.
  • Wrong item received: If you receive the incorrect product, we will cover the return costs and send the correct item.
  • Lost packages: If your order hasn’t arrived, contact us so we can investigate with the courier. If unresolved, we will issue a replacement or refund.
  • Order cancellations: Orders can be cancelled before dispatch. If already shipped, follow the return process after delivery.

Processing Times

  • Return request timeframe: Must be initiated within 30 days of receiving the product.
  • Return processing: Once received and inspected, refunds are processed within 10 business days.
  • Refund eligibility: Approved refunds apply only to unused and undamaged items in original packaging.
  • Refund processing time: Expect up to 10 business days for the refund to reflect in your original payment method.

Restocking Fees

We do not charge restocking fees.

Non-Returnable Items

The following items are not eligible for return:

  • Personalised or customised items
  • Hygiene-related products (e.g., socks, underwear) unless unused and sealed

Return Address

Send all returns to:
Spilstraat 76, Alkmaar, Noord-Holland, 1825JH, The Netherlands

Legal Rights

This policy does not affect your statutory rights under UK consumer law.

Questions?

Check our FAQ page or contact our customer service team.

Currency

All prices and charges on our website are in GBP (£). Any currency conversion fees are the customer’s responsibility.

GDPR and Legal Compliance

At lolathelabel.co.uk, we are committed to protecting your personal data and ensuring that our practices comply with the UK General Data Protection Regulation (UK GDPR) and relevant consumer protection laws in the United Kingdom.

We collect and process personal data only when we have a lawful basis, including your consent, the performance of a contract, legal obligations, or legitimate interests.

Under the UK GDPR, you have rights, including the right to access, rectify, erase, and restrict the processing of your personal data.

By using our services, you agree to our privacy practices and acknowledge that we comply with applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Data Protection Act 2018.

If you have any questions regarding your personal data or this compliance statement, you can contact us.

Still have questions?

Visit our FAQ page or get in touch with our customer support team:

By email: info@lolathelabel.co.uk
Contact form: Get in touch
By phone: +44 20 38075139

Business name: K&D Corporations
Company Address: Spilstraat 76, Alkmaar, Noord-Holland, 1825JH, the Netherlands
Chamber of Commerce: 94734569
VAT Number: NL866875645B01

Customer Service opening hours:
Monday - Friday 09:00 - 18:00 GMT