Shipping Policy
Key Shipping Details
- Order Cut-Off Time: 23:00 GMT
- Order Handling Time: 1-2 business days (Monday to Friday)
- Shipping Time: 5-7 business days (Monday to Friday)
- Shipping Cost: Free
At Lola the label, we know that every piece you order is part of your next adventure, whether it’s scaling rugged trails or owning the streets. Here’s everything you need to know about getting your clothing delivered to your doorstep.
Order Cut-Off Time
Orders placed before 23:00 GMT will be processed the same day. Orders made after the cut-off will begin processing the following business day.
Handling Time
We’ll have your order packed up and ready for dispatch within 1-2 business days (Monday to Friday).
Shipping Time
Once dispatched, your order should reach you within 5-7 business days (Monday to Friday).
Shipping Cost
We’re thrilled to offer free shipping on all orders—because style and adventure shouldn’t come with extra baggage.
Order Tracking
Once we have dispatched your order, you will receive an email with a tracking number. You can use our tracking page to check where your parcel is.
Order Delays
While we do everything we can to stick to these timeframes, unforeseen circumstances like weather or logistics hiccups might occasionally cause delays. Rest assured, we’ll keep you informed if this happens.
Damaged or Incorrect Orders
If your order arrives damaged or isn’t what you expected, email us at info@lolathelabel.co.uk with your order number and photos of the issue. We’ll get it sorted quickly.
Order Cancellations
Changed your mind? You can cancel your order as long as it hasn’t shipped. Drop us a line at info@lolathelabel.co.uk, and we’ll handle it from there.
Contact Us
If you have any questions or concerns about this shipping policy, please contact us:
By email: info@lolathelabel.co.uk
Contact form: Get in touch
By phone: +44 20 38075139 (Toll free phone number)
Lola the label is operated by K&D Corporations, a company based in the Netherlands.
Company Address: Spilstraat 76, Alkmaar, Noord-Holland, 1825JH, the Netherlands
Chamber of Commerce: 94734569
VAT Number: NL866875645B01
Customer Service opening hours:
Monday - Friday 09:00 - 18:00 GMT