Website name: Lola the label
Business name: K&D Corporations
Company Address: Spilstraat 76, Alkmaar, Noord-Holland, 1825JH, the Netherlands
Chamber of Commerce: 94734569
VAT Number: NL866875645B01

Shipping Policy

Our goal is to ensure a smooth and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping procedures.

Shipping Coverage

• Countries: We currently ship within the United Kingdom.
• Future Expansion: We are considering expanding to additional shipping regions.

Shipping Costs

• Within the UK: Free shipping on all orders.
• No hidden fees: All costs are clearly displayed at checkout.

Order Processing Time

• Processing time: Orders are processed within 1-2 business days (Monday to Friday).
• Cut-off time: Orders placed before 23:00 GMT will be processed the same day.
• Weekend orders: Orders placed over the weekend will be processed the next working day.

Delivery Time

• Estimated delivery time: 5-7 business days.
• Business days: Deliveries take place from Monday to Friday.
• Important note: Delivery times are estimates and may vary due to external factors such as weather conditions and courier delays.
• Total delivery time: From order placement to arrival, the process may take 6-9 business days.

Shipping Delays

• Possible delays: Shipments may experience delays due to factors beyond our control, such as customs clearance, courier delays, or high shipping volumes during peak seasons.
• Customs and postal services: Additional delays may occur due to customs clearance or processing by local postal services.
• Holiday shipping: Increased demand during holidays may lead to longer shipping times.

Shipping Process

• Reliable couriers: We ship via DHL, FedEx, and Royal Mail.
• Insured shipments: All orders are insured. If your package is lost or damaged in transit, please contact our customer service team.
• Eco-friendly packaging: We strive to use sustainable packaging materials to minimise our environmental impact.

Tracking Instructions

• Tracking information: After placing an order, you will receive an email with tracking details, including the courier name and tracking number.
• Track your order: You can track your order directly on our website by entering your tracking number on the Order Tracking page.
• Questions? Our support team is ready to assist with any tracking inquiries. Contact us via our Contact Form.

Missing Items Procedure

• Report missing items: If an item is missing from your order, please contact us at info@lolathelabel.co.uk immediately upon receiving your package.
• Resolution: We will investigate the issue and provide a replacement or refund as quickly as possible.

Return Policy

• Returns accepted: Returns are accepted within 30 days from the delivery date.
• Return conditions: Items must be unused, undamaged, and in their original packaging. Personalised items cannot be returned.
• Return shipping costs:
  • For defective or incorrect products: lolathelabel.co.uk will cover the return shipping cost.
  • For change-of-mind returns: The customer is responsible for the return shipping cost.
• Refund processing time: Refunds are processed within 10 business days after receiving the returned item and will be issued to the original payment method.

Restocking Fee

• No restocking fees: lolathelabel.co.uk does not charge restocking fees on returns.

Return Shipping Costs

• For defective or incorrect products: The return is free of charge.
• For change-of-mind returns: The actual return shipping cost will be deducted from the refund.

Currency

All prices and charges on our website are in GBP (£). Any currency conversion fees are the responsibility of the customer.

GDPR and Legal Compliance

At lolathelabel.co.uk, we are committed to protecting your personal data and ensuring that our practices comply with the UK General Data Protection Regulation (UK GDPR) and relevant consumer protection laws in the United Kingdom.

We collect and process personal data only when we have a lawful basis, including your consent, the performance of a contract, legal obligations, or legitimate interests.

Under the UK GDPR, you have rights, including the right to access, rectify, erase, and restrict the processing of your personal data.

By using our services, you agree to our privacy practices and acknowledge that we comply with applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Data Protection Act 2018.

If you have any questions regarding your personal data or this compliance statement, you can contact us.

Still have questions?

Visit our FAQ page or get in touch with our customer support team:

By email: info@lolathelabel.co.uk
Contact form: Get in touch
By phone: +44 20 38075139

Business name: K&D Corporations
Company Address: Spilstraat 76, Alkmaar, Noord-Holland, 1825JH, the Netherlands
Chamber of Commerce: 94734569
VAT Number: NL866875645B01

Customer Service opening hours:
Monday - Friday 09:00 - 18:00 GMT